Sally Cobbald Limited Privacy Policy
Sally Cobbald Limited is committed to protecting and respecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or our website (www.sallycobbald.co.uk). For the purposes of compliance with the Data Protection Act 2018 (the UK’s implementation of the General Data Protection Regulation) the data controller is Sally Cobbald Limited, Company Registration No. 9510995, Registered Office: 5, Carrwood Park, Selby Road, Leeds, West Yorkshire, United Kingdom, LS15 4LG
Information We Collect
Personal Data that you give us: We may collect your name, contact details, and other identifying information when you use our services, fill in our forms, or interact with our website.
Personal Data that we receive from other parties: this is data that we receive about you from referral vets or other service providers.
Personal Data captured in photographs or video: these may be taken for the purpose of carrying out our work.
Usage Data that we collect: we collect information about how you use our website and services
Cookies: our website uses cookies to help provide you with the best experience when using the site. This also helps us to make improvements to the website.
How We Use Your Information
We will use your personal data to:
(i) register you as a client or referring vet
(ii) manage payments
(iii) collect and recover monies owed to us
(iv) to manage our relationship with you
(v) exchange information with other veterinary professionals in line with our obligations under the RCVS Code of Conduct
(vi) send you details of our goods and services ie we may use your contact information to send you updates, newsletters, and promotional materials
(vii) to enhance and optimize our website and services.
Legal Basis for Processing
We process your personal information based on your consent, as well as for the legitimate interest of providing and improving our services. The legal grounds for processing your data are, in relation to points (i) to (v) above, for performance of a contract with you. In relation to points(vi) and (vii) above, the legal grounds for processing data is our legitimate interest to develop our products/services and grow our business.
We will not share your details with third parties for marketing purposes, except with your express consent.
Disclosure of Information
We may have to share your personal data with (i) service providers who provide IT and system administration support, (ii) professional advisors including lawyers, bankers, auditors and insurers (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) to other professionals for the purposes of discussing your animal’s treatment.
We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.
In relation to a Subject Access Right request, you may request that we inform you of the data we hold about you and how we process it. We will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond. We will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case we will notify you of any delay and will in any event reply within 3 months.
If you wish to make a Subject Access Request, please send the request to Sally Cobbald, 4 The Row, Hartest, Bury St Edmunds, Suffolk, IP29 4DL or email office@sallycobbald.co.uk, marked for the attention of the Data Compliance Officer.
International transfers
Some of our third party providers are businesses outside of the UK in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within the UK. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.
Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.
Data Retention
We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information about you for 6 years after you cease to be a client for tax purposes. You have the right to ask us to delete the personal data we hold about you in certain circumstances. See “Your Rights” below.
Your rights
You are able to exercise certain rights in relation to your personal data that we process for example to access, correct and delete your personal information. These are set out in more detail at https://ico.org.uk/for-organisations/guide-to-the-general-data-protectionregulation-gdpr/individual-rights/
Keeping your data up to date
We have a duty to keep your personal data up to date and accurate so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date. If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by emailing office@sallycobbald.co.uk.
Photographs and Video Footage
Photographs or video footage of persons may be captured by us as part of our work assessing an animal or to form part of the animal’s clinical record. Such images and video will be treated in the same way as other personal data with a commitment to protecting and respecting your privacy. Please inform us before any videos or photographs are taken if you do not wish to be included in these. You can also contact us to request this on email to office@sallycobbald.co.uk.
Third-Party Links Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for their practices.
Children’s Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect their information.
Complaints
We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at office@sallycobbald.co.uk